Shipping policy
During the ordering process you enter your delivery address. We currently deliver to the following countries:
| country | Shipping costs | Transporter | Delivery time |
| Germany | 3,99 € |  |
1 - 3 working days |
|
Belgium |
€5.99 standard €13.99 express |
|
3 - 6 working days 1 - 4 working days |
Shipping is carried out by DHL. The delivery time is 1 - 3 days.
For orders within the EU we charge a flat rate shipping fee of €5.99. Shipping is carried out internationally by DHL. The delivery time is 3 - 6 days. For DHL Express deliveries the cost is €13.99 and the delivery time is 1 - 4 working days. The order must be received before 12 p.m.
Please note that orders placed on weekends or public holidays will be processed on the first following business day.
We only use boxes made from recycled cardboard and shipping bags made from recycled materials as packaging material.
The delivery period begins with the payment methods purchase on account, PayPal, Google Pay, Apple Pay, Amazon Pay, credit card and instant transfer for an order placed by 12 p.m. on the same day. If you order after 12 p.m., the deadline for these payment methods begins on the following day.
Tracking
As soon as the order is shipped to you, you will receive a shipping confirmation by email. This email also contains a DHL tracking number.
With the tracking number you can track your delivery via the following link:
DHL:https://www.dhl.de/de/privatkunden.html
RETURN
You can return unworn items to us within 14 days. Please ensure that all returned items are in their original condition and are sent back to us in the original packaging, including the label.
Returns - this is how it works!
Visit our Returns portal at https://fynch-hatton.paketzurueck.de/login and conveniently register your return online. Enter your 4-digit order number and your email address in the returns portal. Select the items in your order that you would like to return and create the DHL label free of charge within Germany or follow the instructions on the portal.Print the label or have DHL print it. To avoid item damage, please pack the items well and take the package to the nearest DHL branch.
As soon as the package has arrived, checked and accepted, we will refund you the purchase price of the item. The refund will be made according to the payment method you chose and can take up to 7 days.
In the event of an exchange, please reorder the desired items online.
If there are any clarifications, our support team will contact you.
Important:The items delivered are only used for trying on items, as is common in stationary retail. If the returned goods are in poor or used condition, we reserve the right to demand compensation from you. The Fynch-Hatton online shop currently only accepts returns of goods that you have purchased in the Fynch-Hatton online shop. Please always return goods purchased in a Fynch-Hatton store directly to the relevant store.