Return instructions

If you don't like or fit an item, you can easily send it back to us within 14 days. Please note that the items must be in their original condition. Labels must be attached to the product and items must be in their original packaging. National returns are free of charge for you. The costs for international returns are not borne by us and are at your own expense.

To the return portal

National returns

Have you ordered within Germany and would like to return one or more items? No problem! Here you will find out step by step how you can easily organize your return.

Step 1:

Visit the website fynch-hanton.Returnportal.online.

Step 2:

Enter your 5-digit order number and email address and then select the items that you want to send back in the portal.

Step 3:

Now you can have the return label created. This is free of charge within Germany.

Step 4:

Print out the label and attach it to your package, or have your local mail order company print and attach it.

Step 5:

Submit the package and wait for us to edit your return.

Step 6:

After checking, the purchase price will be refunded according to the chosen payment method.

International returns

Have you ordered outside of Germany and would like to return one or more items? No problem! Here you will find out step by step how you can easily organize your return from abroad.

Step 1:

Visit fynch-hatton.returnsportal.online.

Step 2:

Enter your 5-digit order number and your email address and then select the items you would like to return in the portal.

Step 3:

Choose a shipping company of your choice (e.g. DHL or UPS) and send your package to the following address:

Vetten Lagerlogistik GmbH & Co. KG
C/O Fynch-Hatton Retail GmbH / E-Com
ECOM returns
Krefelder Str. 79
41063 Mönchengladbach
Germany

Step 4:

Print out the shipping label and attach it to your package, or have your local mail order company print it out and attach it.

Step 5:

Drop off the package and wait for us to process your return.

Step 6:

After checking, the purchase price will be refunded according to the chosen payment method.

Further questions?

In this case, like to watch in our FAQ area after. There we listed and answered frequently asked questions. If you need personal support, please contact our customer service by email onlineshop@fynch-hatton.de Or by phone (+49) 2161 567451085. We are happy to be there for you and support you in your concerns.

To the FAQ