FAQ - Q&A

To redeem a discount code, please proceed as follows:

1. In the shopping cart/ checkout area you will find an input field for discount codes or vouchers.
2. Enter the discount code there manually and apply it.
3. After confirmation, the corresponding amount is automatically deducted from the total amount. In the article overview, the discount appears as a separate position.

Important note: Discount codes cannot be combined with gift vouchers and are limited.

No, there is no minimum order value in our online shop.

Yes, you can remove items from your shopping cart at any time before completing your order. Simply use the corresponding function in the shopping cart area, which is marked by the minus sign.

As soon as your order has been received and you have received the order confirmation by email, it is unfortunately subsequently
no longer possible to make changes.

If you want a cancellation, please contact us as soon as possible after completing the order. We check whether the processing can still be stopped. This should happen within 15 minutes.

If this is no longer possible, you can return the items free of charge after receipt of the delivery. After receipt of the return, we create an invoice correction and reimburse you the amount according to the payment method you have chosen.

Yes, before you conclude your order, you have the option of carefully checking all the details in the order overview. At this point we also expressly point out to check all the information again to ensure that everything is correct.

Sold -out items can be available again in our online shop over time. We recommend that you search regularly for your desired article to keep an eye on the availability.

No, unfortunately an order by phone or email from Fynch-Hatton is not possible.

Enter your email address in the field provided for this purpose in the log-in/ registration area and click on "Apply for a new password". Within a few minutes you will receive an email with a link via which you can reset your password.

Forget password? Just click here.

No, you can also order as a guest without registration in the Fynch-Hatton online shop.

A customer account facilitates future orders in the Fynch-Hatton online shop. Your personal data, such as delivery addresses and order history, are saved so that you can shop faster and more conveniently.

Here Can you just register.

We offer you the payment methods Klarna, PayPal, credit card, Bancontact (BE), ideal (NL), EPS (AU). You can find detailed information about the available options under the Payment, shipping & returns on our website.

You can easily pay your invoice up to 30 days after receiving the goods. If you return items, the
Corresponding amount credited after receipt of the return. You can find more information about the purchase process on our website Payment, shipping & returns.

We have all the important information about our payment options for you on the page Payment, shipping & return compiled. If you have any further questions, you can reach us at any time using our contact form.

Within Germany, the delivery usually takes 1–3 working days. When shipping abroad, the delivery time is usually 3–6 working days. With an express delivery abroad, this is 1-4 working days. You can find detailed information on the page Payment, shipping & returns.

Yes, shipping to a packing station is possible. Please note the following information:

• Enter your post number and the packing station instead of your address in the "Street and House number" field, e.g. Postnr. 041998 Packstation 123. (The post number can be requested from DHL).

So we make sure that your order can be delivered without any problems.

After receipt of your order, you will receive an order confirmation by email. As soon as your order is sent, send
we have a shipping confirmation with a shipping number of DHL.

With this number you can easily follow the status of your delivery via the following link. Simply enter it in the area provided for this: DHL shipment tracking. ((https://www.dhl.de/de/privatkunden.html)

If you have ordered articles from our clothing collection and the Living collection, they are usually sent in separate packages and can arrive at different times. If you still have questions or ambiguities about delivery, please contact our customer service by email or phone.

E-mail: onlineshop@fynch-hatton.de

Telephone: (+49) 2161567451085.

As soon as we have received and checked your return, we issue an invoice correction. The open amount will then be reimbursed via the payment method you have chosen. You can find detailed information on the refund on the page Payment, shipping & returns.

We only accept returns of articles that you have acquired in the Fynch-Hatton online shop. Articles that were not bought via our online shop must be returned directly to the corresponding business. The right receipt is imperative for this.

Visit our Return portal at https://fynch-haton.de/pages/letoure and conveniently register your return online. For this you need your email address and your 5-digit order number. Returns within Germany are free of charge for you.

Please fill out the return slip to speed up and facilitate the processing of your return.

You can find more information on return processing on the page Payment, shipping & returns.

You can send your ordered items back within 14 days. You can find detailed information on return processing
side Payment, shipping & returns.

No, unfortunately an exchange is not possible. However, you can order the desired article again and return the original item free of charge.

We process your return as soon as possible. As soon as we have received and checked them, we issue an invoice correction and refund the value of the goods on the payment method selected when ordering.

Unfortunately, for hygienic reasons, we cannot adopt any returns from already washed articles. Thanks for your understanding!

Registration for our newsletter is via the corresponding form on our website. If you want to unsubscribe from the newsletter, you can do this at any time via the link in the tie in the newsletter. https://fynch-hatton.de/pages/anmeldung-newsletter

• Exclusive offers - benefit from special promotions and discounts that are only available for newsletter subscribers.
• Current updates - get the latest information about our collections, fashion trends and exciting news from the fashion world.
• Welcome gift - look forward to a 10 %discount as a thank you for your registration.
• Early access - enjoy early access to new collection and special events.

Get in touch now here To the newsletter of safe exclusive advantages!

Here You can find everything about our sizes and fit.

If you have any questions about cleaning or repairing your purchased item, we will be happy to provide you with online shop@fynch-hatton.de. However, note that we do not offer our own repair or cleaning service.

In our Textile care guide If we have listed all the useful information that will help you maintain your garment as best as possible so that you will enjoy it for a long time.

We attach great importance to acting sustainably in our packaging materials. In 2024 we were able to achieve a used box quota of 38%. This means that 38% of our boxes have already been used in Asia and that we are now reused.

Our product packaging, such as the polybags, is 100% recycled polyester. The cardboard used in the shirt collar also comes from sustainable sources. This takes another step towards environmentally friendly packaging solutions.

We rely on sustainable materials in many areas to make our contribution to a better future. Do you want to find out more about it? Visit our Sustainability side And find all the details of our measures and materials.

We work with the standards Responsible Wool Standard, Global Recycled Standard, The Good Cashmere Standard, Cotton Made in Africa, Better Cotton Initiative, Tencel ™ from Lenzing ™, Lenzing ™ Ecovero ™ from Lenzing ™ and Amfori BSCI.

You can find more information about the standards here.