Discount codes or vouchers must be entered and confirmed manually. The field to redeem a discount code can be found in the shopping cart area before the order is completed. As soon as the discount code has been entered and confirmed, the amount is directly deducted from the total amount and listed as a position in the article overview. Discount codes/vouchers cannot be combined.
No, there is no minimum order value for our online shop.
Before completing the order, you have the option of removing items from your shopping cart at any time.
As soon as your order has been received and you have received the order confirmation by email, a change is no longer possible. If you wish for a cancellation of your order, please contact us promptly after completing the order and we check whether we can still cancel the processing. If we cannot cancel the processing and sending of your order, you can return the ordered items for free after receipt. After receipt of the return, you will receive an invoice correction and depending on the payment method.
Before you pay your order in terms of payment, you have the option of checking all the details in the summary. We also point out that you will check all the information again at this point.
Sold -out items can be available again in our online shop over time. Just watch your desired article regularly in the online shop.
Unfortunately, in rare exceptional cases, a technical error occurs within the ordering process and you order an item that is no longer available. If such a case occurs, we will contact you by email and of course adjust your invoice accordingly.
No, you can also order as a guest without registration in the Fynch-Hatton online shop.
You can easily pay your invoice 30 days after receiving the goods. If you want to return some articles, we will write you the amount well after receiving the return. You can use all further information about the purchase process Payment, shipping & return remove.
Shipping to a packing station is possible. However, it is important that please note the following points: Give your post number and packing station instead of your address in the "Street and house number" field as follows:
Postnr. 041998 Packstation 123
After receipt of your order, you will receive an order confirmation. As soon as your order is sent, you will receive a shipping confirmation by email. This contains a shipping number of DHL or UPS. With this shipment sequence number you can track your delivery via the following linkhttps://www.dhl.de/de/privatkunden.html or https://www.ups.com/track?
Return & reimbursement
After we have received and checked your return, you will receive an invoice correction from us. Then we will reimburse you the open amount of the payment method you have chosen. Under the link Payment, shipping & returns You can find more information about the refund.
We only accept returns of articles that you have acquired in the Fynch-Hatton online shop. Returns of articles not acquired in the Fynch-Hatton online shop, please address the corresponding business.
Visit our Return portal at https://fynch-hatton.Returnportal.online/ and conveniently register your return online. Returns within Germany are free of charge for you. In addition, we ask you to fill out the return slip to accelerate and facilitate return processing. About the link Payment, shipping & return Can you find more information on return processing.
You can send your ordered items back within 14 days. You can find more detailed information on return processing Payment, shipping & return.
Action: For all orders between November 24th. An extended return right of 40 days applies until 24.12.2022.
An exchange is not possible. We ask you to return the articles and order them in the desired color or size.
We try to edit your return as soon as possible. After we have received and edited your return, you will receive an invoice correction and we will refund the value of the goods according to the payment method selected when ordering.